![]() ![]() I've also recently noticed Plantronics/Poly Hub has an option to increase the level of logging it records, would increasing that potentially be helpful when troubleshooting something like this? I'm grateful for any and all suggestions at this point. Has anyone else run into any similar issues or have any advice? It's possible we just received a defective batch from our supplier but I'm hoping to find some guidance on how to stop the issue from happening if it's possible. Our temporary workaround has been swapping the headsets completely out, but even that is starting to prove unsuccessful. 5 Build 19045), and the issue seems to have persisted between 2 different web-based contact center platforms. We're currently using Dell Latitude 5490s running Windows 10 22H2 (ver. Performing all available Windows updates PlantronicsHubInstaller3.24.exe: Patch Description: Plantronics Hub (3.Disabling the "Fn" keys on the laptop keyboard, one of which is a microphone mute.Updating the headset firmware through Plantronics/Poly Hub.Uninstalling Windows audio drivers and checking for updates Windows SDK macOS SDK Windows SDK Version 3.25.0 Build 37131 (0.Uninstalling the headset drivers from Device Manager and checking for updates.Unplugging the headset from the dongle and plugging it back into the dongle.Plugging the headset into different USB ports on the laptop.Unplugging the headset and plugging it back in.Checking the headset and dongle for physical damage Plantronics Hub v3.24.2 (3.36336) Plantronics Hub v3.24.2 Whats New Resolved Issues.So far, we've tried the following without success: It seems to happen at random, we'll hear the Muted audio cue and notice the red indicator light activate on the dongle without having touched the Mute button and have to unmute by hitting the button again. ![]() Hi All! We've been having some issues with an increasing number of our Poly Blackwire 5220 headsets muting themselves while our contact center agents are in the middle of a call, and we've run out of ideas as to what might be the cause. All additional data as logs, screenshot you can find in customer case. We are using spokes.js from SDK to connect to Plantronics HUB in our application, but after upgrade to version 3.24.0 we faced with a problem that spokes.js cannot connect to the HUB. Business PCs, Workstations and Point of Sale Systems Hi there, I have a customer case 34083133 and being forwarded to the forum.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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